The Spanish version prevails / La versión en español prevalece: Español

Terms of Service

Last updated: 2026-10-04

Operator: Volodymyr Tanygin, an individual acting as a self employed professional (autónomo), calle De la Rosa 100, P01C, Estepona, Málaga, Spain. Email: privacy@ravivo.app. Contact form: https://ravivo.app/en/contact. Tax and other identification details are in the Legal Notice: https://ravivo.app/en/legal-notice.

These Terms govern your use of the public website https://ravivo.app (the "Website") and the Ravivo application available at https://app.ravivo.app, including its MCP endpoint (https://app.ravivo.app/mcp) (the "App"). We operate both, and together they are the "Service". The legal documents (these Terms, the Privacy Policy and the Legal Notice) are published on the Website, at https://ravivo.app/en/..., and the App links to them. By creating an account or using the Service you accept these Terms. If you do not accept them, do not use the Service. In these Terms "we" and "us" mean the operator named above.

1. What Ravivo is

Ravivo is a software platform for managing content and communication. It lets you plan, prepare, approve, schedule and publish content to social media accounts that you connect, and it includes an AI assistant that works with your brand information. Ravivo is a tool. We do not choose, write or publish content for you, and we do not guarantee reach, followers, sales or any other result.

The Service is in private beta. Registration requires an invitation code. Features may change, be limited or be withdrawn.

2. Who may use the Service

The Service is offered to businesses and to individuals. You must be at least 18 years old and able to enter into a binding agreement. If you use the Service for an organization, you confirm that you have authority to bind it, and "you" includes that organization and the team members it adds. Sections 12 and 13 apply to you only if you are a consumer, meaning an individual who uses the Service for purposes outside your trade, business, craft or profession. The other sections apply to everyone, and where a section distinguishes between consumers and business users it says so.

3. Accounts and how the contract is made

• You provide accurate registration information and keep your login credentials secure. You are responsible for activity under your account and for the users you add to your workspace.
• Do not share your account or let others access it without authorization. Tell us promptly at privacy@ravivo.app if you suspect unauthorized use.
• Each workspace may connect only social accounts that its members own or are authorized to manage.
• How the contract is made (Article 27 LSSI-CE). (1) You enter your invitation code. (2) In the App (https://app.ravivo.app) you fill in the sign up form (name, email address, password). (3) You read these Terms and the Privacy Policy (published at https://ravivo.app/en/terms and https://ravivo.app/en/privacy), which are linked next to the submit button, and tick the box stating that you are at least 18 and accept them. (4) You press the create account button. (5) We send you a confirmation email. Before pressing the button you can review and correct your data; afterwards you can do so in your account settings or by writing to us.
• Record keeping. We keep proof of your acceptance (date and time, version of the Terms and of the Policy, your account ID). At sign-up your IP address and user agent are not stored; if you later accept an updated version again, your full IP address and user agent are stored as well. These Terms are always available at this web address so you can save or print them, and we send you a copy by email if you ask.
• Languages. The contract can be concluded in Spanish or in English. The App interface is currently available in English and Russian; using the App in another language does not change the language of the contract or the fact that the Spanish version prevails.

4. Connected accounts and third party platforms

The Service can connect to accounts on third party platforms, for example TikTok. When you connect an account:

• You authorize Ravivo to act on that account only within the permissions you approve on the platform's own consent screen, and only to perform actions you request, such as publishing a post you have reviewed.
• Connections are made through integration providers, currently Zernio and Composio, which run the authorization and hold the access tokens for the connection. Our Privacy Policy explains this.
• You stay bound by the terms and policies of each platform. For TikTok, these include the TikTok Terms of Service, the TikTok Community Guidelines, the Music Usage Confirmation, and the Branded Content Policy when you post commercial content.
• Ravivo is not affiliated with, sponsored by or endorsed by TikTok or any other platform. Platform names are trademarks of their owners.
• You can disconnect an account in Ravivo at any time (Settings, Integrations), and you can also remove access in the platform's own settings. If the integration provider is unavailable at that moment, the connection stays deactivated in Ravivo anyway and the external deletion may be delayed.
• Platforms may limit, review, remove or restrict content and accounts, or end our access to their interfaces. We are not responsible for decisions or outages of third party platforms.

5. Your content and your responsibilities

You keep all rights in the content you upload, create or publish through the Service ("Your Content"). You give us a limited license to host, process, transmit and display Your Content only as needed to operate the Service for you, for example to store a video in your media library and send it to a platform when you press publish. The license ends when you delete the content or your account, except for copies we must keep by law.

You are responsible for Your Content and for making sure that:

• you own it or have all rights, licenses and permissions needed to publish it, including music, images, video and people's likeness and personal data;
• it complies with the law and with the rules of each platform you publish to;
• you label commercial content and paid partnerships as the law and the platform require;
• you review every post before it is published. Ravivo publishes only after you confirm. We add no watermark, logo or promotional text to your posts.

6. Acceptable use

You will not:

• publish illegal, infringing, deceptive, hateful, harassing, sexually explicit or otherwise prohibited content;
• copy and republish other people's content without permission;
• use the Service for spam, fake engagement, impersonation, or to evade a platform's limits, privacy settings or enforcement measures;
• connect accounts that you do not own or are not authorized to manage;
• attempt to access other users' data, probe or disrupt the Service, or reverse engineer it, except where the law allows;
• use the Service in a way that breaches the terms of a connected platform.

We may restrict or suspend any account or connection that breaks these rules, or that puts the Service or other users at risk. Where we do, we tell you the reason and how to object, unless the law prevents us. If we remove or restrict specific content, we send you a statement of reasons that says what we did, why, and how you can challenge it.

7. Reporting illegal content

Our single point of contact for users and authorities is privacy@ravivo.app (or the contact form at https://ravivo.app/en/contact), in Spanish or English. If you believe that content stored in the Service is illegal, write to that address with: a sufficiently substantiated explanation of why it is illegal, the exact location of the content, your name and email (unless the report concerns a serious criminal offence), and a statement that you act in good faith. We review notices diligently and objectively, confirm receipt, and tell the sender of the decision and the options to challenge it.

8. AI features and external AI clients

The Service includes an AI agent ("AI Agent") and other AI features that can suggest or draft text and other material. The agent identifies itself in the App as an AI system ("AI Agent") in every chat interface, so you know you are not interacting with a person. Where the law requires it, we mark synthetic output generated by the Service in a machine readable way. AI output can be wrong or unsuitable. You decide what to use, and you must review it before publishing. We do not publish AI output on your behalf without your confirmation. Content created or edited with AI may need to be labeled as AI generated under the law or a platform's rules, and you are responsible for that label when you publish it.

External AI clients (MCP). You can connect to your account, at your own initiative, a third-party AI client that you choose (for example ChatGPT, Claude or another MCP-compatible client) through the App's MCP endpoint (https://app.ravivo.app/mcp). Access is granted with OAuth and with your express consent on a screen where you choose the permissions (reading, sending tasks to the Ravivo AI agent, reports) and whether it covers all accounts of your workspace or only one. With that access the client can read data of your workspace (for example content, posts, reports and pending actions) and ask the Ravivo AI agent to perform actions. Actions that change something or publish are submitted to you for confirmation inside Ravivo, unless you have turned on the agent's fully autonomous mode. You are responsible for choosing the AI client and for complying with its terms and privacy policy. The AI client is a service of a third party unrelated to Ravivo: we are not responsible for how it processes the data it reads or for its operation, results or decisions. You can revoke access at any time in the App, under Settings, External agents, or from the client itself. More on data in the Privacy Policy, section 13.

9. Our property

The Service, its software, design and documentation belong to us or our licensors. These Terms give you a limited, revocable, non exclusive, non transferable right to use the Service for its intended purpose. Names and logos of third parties, including TikTok, Zernio and Composio, belong to their owners. Their use in Ravivo does not mean endorsement.

10. Fees

During the private beta, access is free and is granted with an invitation code. If we introduce paid plans, we will show the price, including taxes for consumers, the billing period, how renewal works and how to cancel, before you pay, and we will update this section. Paid plans for consumers are subject to sections 12 and 13. The button for ordering a paid plan will say "Order with obligation to pay" or an equivalent unambiguous wording (Article 98 TRLGDCU), and after you order we send you a confirmation on a durable medium.

11. Availability, changes and termination

We work to keep the Service available but do not promise uninterrupted operation. Third party platforms and providers can change or stop their interfaces, which can affect features.

We may change the Service and these Terms only for valid reasons, which are: changes in law or a request from an authority; security and prevention of abuse or fraud; changes to or shutdown of the interfaces of third party platforms or providers; technical or functional improvement of the Service; and, when paid plans exist, changes of price or plan conditions. If a change is material, we notify you by email or in the Service at least 15 days before it takes effect, unless the change is required by law or for security. If a change negatively affects your access to or use of the Service more than in a minor way, you may end the contract free of charge within 30 days of the notice or of the change, whichever is later. We may change these Terms in the same way. If you do not accept a change, you can stop using the Service and delete your account.

You can stop using the Service at any time and ask us to delete your account by writing to privacy@ravivo.app. We may suspend or end your access if you seriously or repeatedly breach these Terms or the law, or if we end the Service, in which case we give reasonable notice where possible. When your account ends, we delete or anonymize your data as described in the Privacy Policy, and connections to third party platforms are disconnected.

12. Consumers: your legal rights

If you are a consumer, the mandatory rights granted to you by Spanish law (Royal Legislative Decree 1/2007, the consolidated text of the General Law for the Defence of Consumers and Users, "TRLGDCU") and by the law of your country of residence apply and nothing in these Terms limits them. In particular:

• Legal guarantee. The Service must conform to the contract. If it does not, you have the rights provided by the TRLGDCU for digital content and digital services, including bringing it into conformity, a price reduction or termination.
• Unfair terms. Any term of these Terms that is unfair to a consumer under the TRLGDCU is not binding on you, and the rest of the Terms continue to apply.
• Liability. Section 15 does not limit our liability to you as a consumer beyond what the law allows. Section 16 does not apply to consumers.
• Complaints. Write to privacy@ravivo.app or to the address above. We answer as soon as possible. If we cannot settle your complaint, we will tell you whether we agree to take part in procedures before an accredited alternative dispute resolution entity and name at least one competent entity, under Law 7/2017. We are not currently a member of any such entity and no rule obliges us to accept one. The EU online dispute resolution platform has been closed since 20 July 2025, so we do not link to it. You can always go to the courts.

13. Consumers: right of withdrawal for paid plans

This section applies when a consumer buys a paid plan. The beta is free, so it does not apply to free access.

You have the right to withdraw from a paid contract within 14 calendar days without giving any reason. The period starts on the day the contract is concluded. To withdraw, send a clear statement to privacy@ravivo.app, for example using the model form below, before the period ends. We confirm receipt and refund all payments within 14 days of learning of your decision, using the same means of payment, at no cost to you.

If you asked us to start providing the Service during the withdrawal period and then withdraw, you pay a proportionate amount for what was provided until you told us. You lose the right of withdrawal once the Service has been fully performed, if performance began with your prior express consent and your acknowledgment that you lose the right when it is fully performed (Articles 102 and 103 TRLGDCU). We will ask for this consent and acknowledgment at checkout and confirm them to you on a durable medium. Before purchase we also give you the other pre contract information required by the TRLGDCU.

Model withdrawal form (complete and send only if you want to withdraw):

To: Volodymyr Tanygin, calle De la Rosa 100, P01C, Estepona, Málaga, Spain, privacy@ravivo.app I hereby give notice that I withdraw from my contract for the provision of the following service: ________ Ordered on: ________ Name of consumer: ________ Address of consumer (only if you send this form on paper): ________ Date: ________

14. Disclaimers

To the extent the law allows, the Service is provided "as is" and "as available", and we disclaim warranties of fitness for a particular purpose, accuracy and non infringement. We do not guarantee that any post will be accepted, published or remain visible on a platform. This section does not limit the legal guarantee that applies to consumers.

15. Limitation of liability

To the extent the law allows, we are not liable for indirect, incidental, special or consequential damages, loss of profit, reach, data or goodwill, or for actions of third party platforms. For business users, our total liability for any claim relating to the Service is limited to the amount you paid us for the Service in the 12 months before the claim, or EUR 100 if you paid nothing or less. Nothing in these Terms limits or excludes liability for fraud, wilful misconduct or gross negligence, for death or personal injury, or any liability that cannot be limited or excluded by law, including your mandatory rights as a consumer. If you are a consumer, we are liable only as and to the extent the law provides, and nothing in this section reduces what the law gives you.

16. Indemnity (business users only)

If you use the Service for business, you will defend and compensate us against third party claims and costs arising from Your Content, your breach of these Terms, or your breach of a platform's rules, except where the law does not allow this.

17. Governing law and jurisdiction

These Terms and the Service are governed by the laws of Spain. If you are a consumer, you also keep the protection of the mandatory rules of the country where you habitually reside, you may bring proceedings before the courts of that country or before the courts of Estepona, and we may bring proceedings against you only before the courts of your place of residence. For business users, the courts of Estepona (Málaga), Spain have exclusive jurisdiction, after we have tried in good faith to settle the dispute.

18. Language and general terms

These Terms are published in Spanish and English. The Spanish version is binding and prevails if there is any difference. The English version, and any other translation we publish (for example Ukrainian or Russian), is provided for convenience and is not binding. The language of the App interface (currently English and Russian) does not change this: the Spanish version always prevails, and the pages in other languages link to it. If a provision of these Terms is invalid, the rest stays in force. We may transfer these Terms to a successor of our business, and we will tell you.

19. Contact

Questions about these Terms, notices and complaints: privacy@ravivo.app or https://ravivo.app/en/contact Operator: Volodymyr Tanygin, calle De la Rosa 100, P01C, Estepona, Málaga, Spain Legal Notice: https://ravivo.app/en/legal-notice