“What important came in overnight? Prepare replies and I will take a look.”
- What came in
- Overnight came a mail from a client, a question on Instagram and a message on WhatsApp.
- What is prepared
- The assistant goes through mail and private messages, picks what needs a reply, groups it by people and urgency and writes draft replies.
- What you decide
- Which drafts to send, which to edit and which to postpone. Nothing goes out without your decision.
“For questions about the address and opening hours, reply yourself; show me everything else.”
- What came in
- Two asked about the address and opening hours, one asks to move an appointment.
- What is prepared
- You set the rule once, in plain words. The assistant recognises such questions and replies with the prepared text. All other messages are left to you with a proposed reply.
- What you decide
- The rule itself (what, where, in which words) and all the other replies. The rule can be switched off at any moment.
“I have fifteen minutes. Reply briefly to those who are waiting and offer the others a time tomorrow.”
- What came in
- Two people are waiting for a reply and you have fifteen minutes.
- What is prepared
- The assistant looks at the mail and chats that are waiting, checks free slots in the calendar and prepares short replies and time proposals.
- What you decide
- Read it at a glance and confirm all at once or one by one.